As one of Europe’s leading regional airlines, Lufthansa CityLine is determined to set itself rigorous quality goals. For the company this also includes the systematic monitoring of the environmental effects of its business activities and keeping these as limited as possible. Lufthansa CityLine’s Environmental Guidelines spell out this goal.
The following Environmental Guidelines, which express the company’s social responsibility and form the basis for its Environmental Management, are regularly assessed by Lufthansa CityLine and updated in accordance with developments in research and technology as well as those in the public debate. When the current environmental goals were adopted in November 2011, CityLine’s Managing Directors Stephan Klar and Klaus Froese reconfirmed the validity of the company’s Environmental Guidelines with their respective signatures.
Environmental care is a priority corporate goal.
The obligation to take good care of the environment is an expression of our entrepreneurial responsibility. For this reason, environmental care counts among Lufthansa CityLine’s most important corporate goals. At the same time, we want to meet the expectations of our customers and employees concerning environmental compatibility, profitability, safety, quality, service and comfort.
Our orientation is the guiding principle of sustainable economic development.
Sustainable development means using energy and natural resources as sparingly as possible and using renewable resources in sensible ways. We avoid environmental burdens such as pollution, noise, waste and wastewater whenever possible and keep such burdens as limited as possible when they cannot be avoided. Our Environmental Management System ensures the planning and implementation of our environmental goals.
We surpass legal requirements in protecting the environment.
We respect environmental laws, rules and regulations. In addition, we assess our Environmental Guidelines and environmental goals at regular intervals and update them in accordance with developments in research and technology as well as those in the public debate.
We want to improve continuously.
We adhere to environmental laws, regulations and rules. However, we want to exceed such legal requirements and, within our economic room for maneuver, to use the best available technology to continuously reduce the negative effects of our business activities on the environment. An independent Environmental Management System ensures planning and implementation of our environmental goals. This system also comprises the tasks of job safety.
We record and assess the effects of our activities on the environment.
We systematically record, document and assess all our activities that have an effect on the environment. Subsequently, we develop goals and measures for improvement, whose implementation we monitor ourselves and have monitored by third parties.
We assess environmental effects before making decisions.
An indispensable part of our economic decision-making process is to consider the environmental effects resulting from a possible course of action. Should it become apparent that a specific decision means a heavier burden on the environment, we search for means to reduce or avoid this burden.
Environmental protection is everybody’s job.
Lufthansa CityLine aims at increasing its employees’ environmental awareness by providing information and training on an ongoing basis. Managers and employees maintain an open and interdisciplinary dialogue in pursuing the goal of continuously improving environmental protection in all company areas.
Environmental protection needs innovation.
Whenever it is economically and socially feasible, we count on innovation and the best available technology to reduce the effects of our activities on the environment on a continuous basis.
Environmental responsibility is also applied within our sphere of influence.
We ensure that our guidelines and environmental goals are adhered to at all locations. In the context of all projects and participations beyond the company, we enforce these guidelines and goals within our possibilities. The adherence to environmental standards is one of the criteria we apply to the selection of contractual partners. We inform our customers and suppliers about our environmental performance and make suggestions on how they support our efforts.
Our principle is openness.
We take concerns about environmental burdens associated with our business activities seriously and maintain a constructive dialogue with administrations and the public. We are aware that only honest information can build trust. Our Environmental Report, which is published at regular intervals, is the basis of this communication work.
Do you have an enquiry about your flight booking or your reservation? The Lufthansa Call Center can be reached 24 hours a day, 7 days a week on:
Tel.: +49 - (0)1805 - 805 - 805*
*(€0.14/min. from the Deutsche Telekom landline network; call charges may vary dependent upon network operator or mobile network provider)
Do you need information about our frequent flyer programme? The Miles & More service hotline is open Monday - Saturday from 7:00 - 22:00:
Tel.: +49 - (0)52 41 - 999 - 111
Our main switchboard can be reached on:
Tel.: +49 - (0)2203 - 596 - 0